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Nexus HealthHub – Terms of Engagement & Appointment Policy

Appointment Cancellation Policy

Cancellations must be made at least 48 hours in advance.

  • Cancellations made between 48 and 24 hours before your appointment will be charged 50% of the appointment fee.

  • Cancellations made within 24 hours of the appointment will be charged 100% of the appointment fee.

 

Terms of Engagement between Nexus HealthHub and the Patient

These terms of engagement form the agreement between Nexus HealthHub ("the Practice") and you, the patient. They outline the expectations and boundaries of the therapeutic relationship.

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By attending your appointment, you acknowledge and consent to these terms.

 

ABOUT OUR CARE AT NEXUS HEALTHHUB

Nexus HealthHub is an integrative clinic offering a multidisciplinary approach to pain, injury, health, and human performance. Our team includes clinicians specialising in sports medicine, chiropractic care, sports therapy, nutritional therapy, rehabilitation training, and exercise-based personal training, supported by advanced technologies such as MLS Laser Therapy and HILTerpia® High-Intensity Laser Therapy.

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Our mission is to identify the root cause of pain or dysfunction, restore optimal movement, and support long-term health, recovery, and performance.

 

ABOUT CHIROPRACTIC & SPORTS MEDICINE CARE

Our chiropractic and sports medicine clinicians diagnose and treat neuromuscular and musculoskeletal disorders using a combination of manual therapy, movement assessment, and rehabilitative strategies. Treatment may involve:

  • Spinal and joint manipulation

  • Soft-tissue and myofascial techniques

  • Corrective exercise

  • Ergonomic and lifestyle advice

  • Integration with rehabilitation or sports-specific reconditioning

Conditions commonly managed include:

  • Back and neck pain

  • Joint pain (hip, knee, ankle, shoulder, etc.)

  • Headaches

  • Sports injuries

  • Postural and movement dysfunction

  • Tendon and soft tissue injuries

  • Chronic or degenerative conditions

 

The aim is to restore function, reduce pain, optimise biomechanics, and support the body’s natural healing processes.

 

ABOUT OUR CLINICIANS & SERVICES

Chiropractors & Sports Medicine Practitioners

Our clinicians specialise in diagnosing and treating musculoskeletal conditions using a holistic, evidence-informed approach. They provide personalised treatment plans that may incorporate manual therapy, rehabilitation, and advanced technologies.

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Sports Therapists

Provide hands-on soft tissue treatment, injury management, corrective exercise, and performance-based rehabilitation.

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Nutritional Therapists

Offer tailored nutrition strategies to support recovery, reduce inflammation, optimise energy, and enhance overall health.

 

Rehabilitation & Exercise Personal Training

Our rehabilitation specialists and personal trainers create structured, progressive programmes focused on restoring movement quality, improving strength, and supporting return-to-activity or sport.

 

MLS Laser Therapy

A high-powered, non-invasive laser system used to accelerate healing, reduce inflammation, and relieve pain.

 

Hiro TT HILTerpia® High-Intensity Laser Therapy

A deep-acting, high-intensity laser therapy designed to treat complex or resistant injuries by promoting tissue regeneration and reducing pain at depth.

 

OUR SERVICES

For a full clinic service list and pricing, please visit our website.
Please note: diagnostic testing or therapeutic products may incur additional costs.

THE PATIENT UNDERSTANDS AND AGREES TO THE FOLLOWING:

  • You should continue with any current treatment and keep your primary care provider (NHS GP or specialist) informed. Any risk or safeguarding concerns may be communicated when necessary.

  • You must be registered with an NHS GP for routine and urgent medical care. You consent to Nexus HealthHub contacting your GP regarding relevant aspects of your care. If there is significant risk to you or others, we may contact your GP without prior consent.

  • You agree to provide a basic medical summary and list of current medications prior to your initial appointment.

  • You will contact the practice if you are uncertain about changes to your nutritional plan, supplements, or medications.

  • If continuing a supplement programme beyond the agreed duration, you understand it is your responsibility to inform us to avoid adverse reactions.

  • Recording consultations is not permitted without written permission from both the clinician and the patient.

  • An administration fee may be charged for ordering, processing, or interpreting laboratory or functional medicine testing.

  • Participation in lifestyle coaching or exercise recommendations is undertaken at your own risk. You accept full responsibility for decisions and actions taken before, during, and after coaching or training sessions.

  • You will inform the practice if you are working with other healthcare providers during your care.

  • You consent to internal case discussions within Nexus HealthHub’s collaborative team to support your treatment plan.

  • You understand that while our clinicians follow evidence-based guidelines, they may practise outside strict NHS protocols with your informed consent.

 

Thank you for choosing Nexus HealthHub.

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We are committed to delivering integrated, personalised care to support your recovery, health, and performance.

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