New Patient

No. You can book directly with Nexus HealthHub without a GP or consultant referral.

If we feel your presentation requires additional investigation, imaging, or specialist assessment, we will discuss this with you and recommend the appropriate next step.

Appointments can be booked online or by contacting reception.

If you are unsure whether you require chiropractic care, rehabilitation, sports therapy, laser therapy, shockwave therapy, performance testing, or another service, please contact us and we will help guide you.

Same-day appointments may be available depending on clinic capacity.

If your problem is acute, please contact reception and we will try to accommodate you as soon as possible.

Nexus HealthHub is not an emergency medical service. If you experience symptoms such as sudden significant weakness, chest pain, severe breathing difficulty, suspected stroke symptoms, or serious trauma, please seek urgent or emergency care through the appropriate medical service.

Your first appointment focuses on understanding your symptoms, medical history, and goals. A physical assessment will then be completed where appropriate, which may include:

• Movement and functional testing
• Strength testing
• Neurological or orthopaedic assessment

We will explain our findings, discuss your options, and where appropriate begin treatment or rehabilitation during the appointment.

Some private health insurance policies may cover certain services (including chiropractic care).

Policy terms vary, so we recommend checking with your provider before booking to confirm:

• Whether you’re covered
• Whether a specific practitioner or referral is required

Where required, we can provide appropriate receipts or documentation for you to submit to your insurer.

Wear comfortable clothing that allows you to move freely and enables us to assess the relevant area.

Sports clothing, shorts, or leggings are particularly useful for movement, rehabilitation, and performance assessments.

Treatment may be provided during your first appointment when clinically appropriate. In some cases, further assessment, imaging, or a referral may be recommended before treatment begins.

There is no standard number of sessions. This depends on:

• The condition
• How long you have experienced symptoms
• Your goals
• Your physical capacity
• Your response to treatment

We review progress and adapt your plan rather than automatically planning long treatment courses.

In many cases, yes. We generally prefer to modify activity where necessary rather than advising complete rest. Recommendations will depend on your condition and the stage of recovery.

We operate a 24-hour cancellation policy.

Appointments cancelled with less than 24 hours’ notice may be charged.

If two appointments have been booked together and cancelled late, the equivalent of one session may be charged.